Frequently asked questions

Do you ship to Italy/Belarus/ France/Malaysia/US ...... etc?

Yes, we do! We use universal postal service or DHL Express Worldwide for our international shipments, therefore we ship everywhere, where postal address exists!

What is the shipping rate to Italy/Belarus/ France/Malaysia/US ..... etc?

We would like to keep things simple for you and ship everywhere in the world with the same flat rates, see from here DISCOUNT & SHIPPING POLICY

Our shipping rate remains always the same, where ever you are and what ever quantity you order!

Do you have the lure ......?

All lures what we have are also displayed in our shop and usually we do not have option and is not reasonable for us to order specific lures in small quantities, thus we do not take such the specific orders. However we are always thankful for every kind product tips, do look at them with a real curiosity and consider in building up of our product portfolio.

Where can I track my order?

You can track your order via your own local post operator, for example Royal Post in UK, La Poste in France, Deutsche Post in Germany, USPS in US etc. We only warn you, that some of the post operators do not provide tracking information of shipments coming from abroad. 

DHL sends you a tracking information directly from their behalf.

Where can I get my tracking number?

We always send out a shipping notice, when your order is packed and is ready for delivery. You can find your tracking number from your shipping confirmation.

I have not received my order?

Please follow the instructions under section Tracking the order

My package has arrived in broken condition?

When your package arrives and you see that the package is broken or our original sealing with print tape is broken and sealed back with some other tape, first thing, please make a photo before you open the package. If you can, please fix the situation immediately with the courier.

Then you can open the package and check the content. When something is missing, please make a photo about the content of the package and send the photos and list of missing items to us by email.

In case of Post package or parcel you need to make also official claim to your local Post and send a copy of that claim to us. This is preassumption that we can make a claim from our side and then we can help you. When claim is not made to your local Post we will get only answer that the package was delivered with no claims and then also our claim is not accepted.